I’ve often wondered the connection between our people loving their jobs and the level of service they provide to the candidates they come in touch with throughout their days, and the clients we serve on executive search assignments at McDermott & Bull and MB Interim Leaders. I know there have been many articles written about job satisfaction, relationships with fellow employees, and service levels delivered by happy employees having fun at their jobs. I’ve often wondered how variations in leadership style affects this type of customer experience.
LinkedIn
Archive for September, 2013
Customer Service, Loving Your Job, and Leadership
Monday, September 30th, 2013Say It Ain’t So, Joe!
Wednesday, September 4th, 2013
I know that’s a particularly cryptic title for a blog, but hopefully it makes you want to read more. I do think it’s appropriate for the topic.
I’ve heard this too often lately, and witnessed some of it myself in my interviews with candidates. Brandon Barrett, our Director of Business Development for our MB Interim Leaders business unit, and I recently called on a human resources executive at a major Southern California company (major for SoCal is revenue north of a billion). This particular executive happens to be an old friend – someone I’ve worked with personally and through our firm at 3 different companies over the past 14 years. She’s one of my favorites!